The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 0 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Orders are generally dispatched within 1 working day.
You will receive a shipping notification message that will notify you when your item is on the way. Please make sure your address is complete with a house number, street and post code and that it is the correct delivery address.
DELIVERY TIME ESTIMATES:
EUROPE: 3 - 7 WORKING DAYS
AUSTRALIA & USA: 7 - 14 WORKING DAYS
REST OF THE WORLD: 10 - 20 WORKING DAYS
This is just an estimate and do not include weekends or holidays.
If you are still to receive an item after the estimated delivery date please be patient and give it a few of days and your order will be there before you know it. You've given it a few of days and the situation remains so just follow these steps:
1 - Check the delivery address of the order.
2- Check that you have not been left a red card from mail through your letter box stating that they tried to deliver and are holding your package at the post office. It's also a good idea to check with neighbours and contact your local post office.
3- Send us a message and we will do our best to solve the situation. Delays may be due to customs checks, slow local delivery services or busy periods of the year i.e. Christmas, holiday etc.
We hope you and your new purchases are very happy together. However, if it's not a match made in heaven, you may return or exchange them for either a refund or credit note within 14 days.
Any ineligible goods returned will be refused, so it's important that you read and understand the following returns information.
To be eligible to return or exchange an item to us you must be able to answer NO to all of these questions:
Has it been 14 days since the receipt of the item?
Has the item been worn?
Has the item been washed?
Is the item damaged/dirty?
If you answer NO to all of those questions then you may start the returns process.
1. Firstly send us a message regarding your return so that we are expecting your item and process it quicker when we do receive it.
2. Pack the item together with your order number and order name and if you would like a refund write 'Refund'. If you would like an exchange then write “Exchange” and state the details of the exchange.
For any exchanges we ask that you pay a new shipping fee to cover the cost of reposting the exchanged item back to you (3GBP). You will be emailed an invoice through PayPal or credit card for the amount and will only be sent the exchange once this has been payed.
RUA DE SANTARÉM, 190
4770-076 CABEÇUDOS, V.N.FAMALICÃ0
Note: Buyer pays return postage; No delivery costs will be returned
Yes! We ship to all worldwide countries.
We do offer wholesale. Please send us a message.