_All pieces are handcrafted and made to order
_Slight variations due to the individuality of each piece
_Please allow 1-2 business days before shipment for product to be made
Shipping from Portugal
1-3 dias úteis
Estimated shipping times
- North America : 7 - 14 business days
- Europe : 3 - 7 business days
- Australia, New Zealand and Oceania : 10 - 15 business days
- Asia Pacific : 10 - 20 business days
- Latin America and the Caribbean : 10 - 20 business days
- North Africa and the Middle East : 10 - 20 business days
- Sub-Saharan Africa : 10 - 20 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 0 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
Was my order dispatched?
Orders are generally dispatched within 1 working day.
You will receive a shipping notification message that will notify you when your item is on the way. Please make sure your address is complete with a house number, street and post code and that it is the correct delivery address.
DELIVERY TIME ESTIMATES:
EUROPE: 3 - 7 WORKING DAYS
AUSTRALIA & USA: 7 - 14 WORKING DAYS
REST OF THE WORLD: 10 - 20 WORKING DAYS
This is just an estimate and do not include weekends or holidays.
Custom and personalised orders
If you are still to receive an item after the estimated delivery date please be patient and give it a few of days and your order will be there before you know it. You've given it a few of days and the situation remains so just follow these steps:
1 - Check the delivery address of the order.
2- Check that you have not been left a red card from mail through your letter box stating that they tried to deliver and are holding your package at the post office. It's also a good idea to check with neighbours and contact your local post office.
3- Send us a message and we will do our best to solve the situation. Delays may be due to customs checks, slow local delivery services or busy periods of the year i.e. Christmas, holiday etc.
Is my order eligible for a return/exchange?
We hope you and your new purchases are very happy together. However, if it's not a match made in heaven, you may return or exchange them for either a refund or credit note within 14 days.
Any ineligible goods returned will be refused, so it's important that you read and understand the following returns information.
To be eligible to return or exchange an item to us you must be able to answer NO to all of these questions:
Has it been 14 days since the receipt of the item?
Has the item been worn?
Has the item been washed?
Is the item damaged/dirty?
If you answer NO to all of those questions then you may start the returns process.
How can I return/exchange an item?
1. Firstly send us a message regarding your return so that we are expecting your item and process it quicker when we do receive it.
2. Pack the item together with your order number and order name.
For any exchanges we ask that you pay a new shipping fee to cover the cost of reposting the exchanged item back to you.
AV 25 DE ABRIL 732D HAB 3.2
Note: Buyer pays return postage; No delivery costs will be returned
Do you ship to my country?
Yes! We ship to all worldwide countries.
We do offer wholesale. Please send us a message.
Mar 15, 2021